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  1. Fullsteam
  2. Hardware / Software / Terminal Support

Hardware / Software / Terminal Support

How-to and troubleshooting documentation

Devices

  • MagTek
  • Ingenico
  • Verifone
  • Error Message: "Alert Irruption"
  • Error Message - "Form Agent - TCPIP" - Form Agent - Critical Error - Failed to Get Network Parameters
  • Error Message "Smiley Face" with blue screen
  • Error Message - "SYNCHRONIZING WITH XPI APP. PLEASE WAIT ... "
  • Error Message - "Terminal ID Not found for merchant specified" when activating terminal in MerchantTrack

Point of Sale (POS)

  • Can the TriPOS Logo be replaced with a custom Logo on the terminal/device?
  • General Network Troubleshooting Best Practices
  • My (POS) terminal/hardware devices have not arrived yet, who do I contact about my order?
  • triPOS network connectivity information
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