When a device reflects a blue screen with a smiley face, this issue can be resolved with a power cycle.
This error occurs when there is a build-up of static on the components of the device.
By removing all power source from the device and holding the power button down this will force all the static build up to discharge
This is called a static Discharge
Step 1: Unplug the terminal if connected to the wall and remove the battery.
Step 2: Press and hold the power button down for about 30 seconds, with the terminal unplugged and battery removed.
- The Power button is the smaller button on the top of the right side of the terminal.
Step 3: Re-insert the battery and power the device back on, the terminal should now boot into the TriPOS screen
These same steps can be taken where there is a removable power source (iSMP4, iPP320, Verifone, Lane)
The above steps cannot be completed for these devices (Link 2500, iDynamo, SecuRED/SRED)
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