- From the MerchantTrack dashboard, click Transaction Search on the left-side menu.
- On the Transaction Search page, choose the merchant/location, if assigned more than one.
- The merchant may also narrow the criteria by filling any other field and click Search.|
Please note: if no search criteria are selected except the merchant/location, the system will pull every transaction that has ever been processed through Fullsteam.
- On the next page, the merchant may view the transaction details by clicking on the blue transaction ID.
The merchant may view the status of the transaction (Batched/Voided/Refunded), the cardholder information, the approval or reason for decline here.
- On the transaction details page, the merchant may also see the option to view a receipt or refund a transaction.
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