Viewing Transaction Details

1. From the MerchantTrack dashboard, click Transaction Search on the left-side menu.
   
   
   
   
2. On the Transaction Search page, choose the merchant/location, if assigned more than one.
   
   
   
   

3. The merchant may also narrow the criteria by filling any other field and click Search.|
   
   

Please note: if no search criteria are selected except the merchant/location, the system will pull every transaction that has ever been processed through Fullsteam.

4. On the next page, the merchant may view the transaction details by clicking on the blue transaction ID.

The merchant may view the status of the transaction (Batched/Voided/Refunded), the cardholder information, the approval or reason for decline here.

5. On the transaction details page, the merchant may also see the option to view a receipt or refund a transaction.