The device has obtained an IP address from your local network but it can't communicate with the TriPOS Cloud Service. Most likely this issue is the communication blocked on Router Firewall or other Network Firewall over Port 9001 to allow TCP/IP traffic. Other checks, please check that your internet is working and reset the device by unplugging the power cord and plugging it back in. If possible try a different Ethernet port on your switch or router. It is possible that the device may need to be replaced, but please do research first.
- Please see https://fullsteam.zendesk.com/hc/en-us/articles/360030462632-triPOS-network-connectivity-information for network requirements.
(***If you are seeing large amounts of these devices with this issue*** - Contact Vendor, as the devices may be configured without the passphrase.)
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