Error Message - "Terminal ID Not found for merchant specified" when activating terminal in MerchantTrack

Terminal ID Not Found for merchant specified Error -

• This error may occur with any terminal.
• This means that the terminal being called on for the transaction request does not exist for the merchant
• This message populates when the transaction is not recognizing the processer (portfolio) software.
• The terminal may have been removed from MerchantTrack and will need to be added back in

• The terminal may have been removed and added back to MerchantTrack and still needs to be adjusted on the Portco side of the setup.

1.   Connect the client with their Portco

2.  Check the activated terminals to make sure they are activated for the correct merchant identifier

• If the merchant identifier is incorrect you will need to remove the original listed and replace with the correct merchant identifier.

3.  Provide the terminal ID number to the Portco which can be found in MerchantTrack.  (see below)

4.  The Portco will need to take the steps that they have internally to connect the terminal to the software. 

Note:  FS does not have these procedures as this is not a FS process and we do not have access to the Portco software.