Verifone Mx915 & Mx925 - Setup & Installation Guide

Summary

This is a guide outlining expectations and general best practices when installing the Verifone Mx915 & Mx925

Table of Contents

Device & Accessories Navigation Tips Installation Before you Start Potential out-of-box Issues

Note: Powering the Device Setup Successful Activation No Activation / Activation Troubleshooting

Device & Accessories

This section contains items and accessories included in a base shipment. 

Verifone Mx915/925	Power Supply
Terminal Ports & Functions

You should also receive a stylus for the on-screen signature feature and an ethernet cable.

Navigation Tips

Installation

The information below will guide you through the out-of-box installation process for the Verifone Mx915 and MX 925

Before you Start

Please ensure the following local network settings confirmed prior to setup – otherwise the terminal will not provide an activation code.

1. Allow outbound https port 443 traffic to tripos.vantiv.com
2. Allow TCP/IP traffic to port 9001 of device.tripos.vantiv.com
3. Minimum Internet Speed requirement of 5Mbps (Upload and download speeds)

Potential out-of-box Issues

Items listed below highlight issues that could be present out-of-box. If one of these issues is present, please contact FullSteam support to verify and ensure a swap is placed right away. 

1. Physical damage in shipment
2. Incorrect or missing power supply
   1. Power supply should be 12V - The label on the power supply plug should indicate 12V.
      
      
3. “Maintenance required” indication that the device has faulty/damaged hardware.

Note: Powering the device

1. This device must always be connected to the provided power source after installation.
2. The terminal will not power on until plugged in.

Setup

1. Connect the Ethernet cable into the Ethernet port on the module closest to the power supply input (as illustrated above as B)
   
2. Insert the module into the terminal and connect the power supply.
   
3. Allow device to power on and boot up, As long as the terminal is connected to the network and not blocked by any firewall an activation code will populate on the screen.
   
   

You can now proceed to the ‘Successful Activation’ Section to verify the terminal assignment using MerchantTrack.

• If you see ‘This Lane Closed’ please proceed to ‘No Activation / Activation Troubleshooting’
• If your issue is not listed in this section, please contact Fullsteam Technical Support for further help.

Successful Activation 

The article link below covers the standard terminal activation/verification steps for Fullsteam devices.

1. MerchantTrack Terminal Activation/Verification Steps

No Activation / Activation Troubleshooting

For tips around network troubleshooting please see the 'General Network Troubleshooting Best Practices' guide.

Below are a few most commonly experienced issues during activation. 

1. FormAgent - Network Paramaters
2. FormAgent - TCPIP-SSL
3. Synchronizing with XPI App, please wait...
4. Maintenance Required